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DST Administrator

Bank of America CashPro User ID Change Form Electronic Funds Transfer (EFT) – DST Administrator
 

Instructions

  1. This Bank of America CashPro User ID Change Form is to be used by participants in the Bank of America, EFT Master Service Agreement (MSA) but only for those participants for which the Department of State Treasurer ( DST) is the administrator for Bank of America CashPro, for the purpose of User ID changes (adds, deletes, or changes).
     
  2. For participants serving as their own administrator for Bank of America CashPro, each participant has an individual who serves as the administrator and that individual should be contacted for all User ID maintenance needs. Administrators needing assistance should contact Bank of America technical support at Tel: 888-589-3473.
     
  3. Participants using a bank other than Bank of America for their settlement bank account should contact their bank directly for the online system available from that bank.
     
  4. DST is the Bank of America CashPro administrator.
     
  5. From the OSC web site (EFT enrollment forms), click on the appropriate form to start the process of filling out the form online through DocuSign. Document flows have already been established and you will receive a copy of the fully executed document at the end. You will also be able to check on the status of your request (document) through DocuSign.
     
  6. DST will verify the identity of the individual who submits the form before acting on the request.
     
  7. If a user needs assistance in password resets, he (she) can contact DST by telephone or e-mail: Diane Dean, telephone (919) 508-5920 or e-mail dst.ceoadmin@nctreasurer.com.
     
  8. Information on Bank of America CashPro can be found at Bank of America Commercial - Commercial Financing Services.