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BEST Shared Services

BEST Shared Services or Business Enterprise Support Team, is your centralized support group within the Office of the State Controller. This team provides a one-stop resource essential to the support of citizens, over 80,000 active state employees, retirees, as well as agency financial, HR, and payroll professionals. BEST also serves as a central point of contact and issue resolution regarding system maintenance, reporting, and payroll processing.  

We are available Monday - Friday from 8:00 AM - 5:00 PM.

Please choose from one of the selections below to personalize your customer service experience.

BEST Monthly Highlights - August 2026

Total Contacts
Avg Speed of Answer (Goal < 28 Sec)
First Call Resolution (Goal < 75%)