| Type of Questions | Contact Info | Comment |
|---|---|---|
| SECP Inquiries | (919) 707-0795 Contact SECP |
Primary contact for most questions pertaining to SECP. |
| Electronic Funds Transfer | N/A | N/A |
| Enrollment/EFT setups | Enrollment Forms | Participation on the EFT Master Service Agreement (APA). |
| Operational | Contact SECP | N/A |
| CashPro Online | CashProTechnical Help Desk (888) 497-7738 cashpro@bankofamerica.com |
General Support |
| CashPro Online | Department of the State Treasurer Sandra Smith or Jody Joyner (919) 814-3873 or (919) 814-3886 cashpro.admin@nctreasurer.com |
DST serves as Administrator |
| Bank of America ACH File Transmission | Bank of America ACH Technical Help Desk (800) 424-2172 option #2 ach_richmond_file_exceptions@bankofamerica.com |
ACH file transmission |
| Bank of America General Questions | Bank of America Customer Service (888) 715-1000 ext. 21598 dedicatedservice101@bankofamerica.com jenny.f.hayes@baml.com |
General Support |
| Bank of America ACH Deletes & Reversals | Bank of America ACH Deletes & Reversals (888) 715-1000 x21598 dedicatedservice101@bankofamerica.com |
N/A |
| BOA Billing Inquires | BOA Billing Inquiries Lora Prisock (336) 543-1305 lora.prisock@bankofamerica.com |
N/A |
| Core Banking System (CB$) | Department of State Treasurer Core Banking System Helpdesk Diane Dean (919) 814-3875 corebanking2@nctreasurer.com |
General Support |
| Core Banking Templates | Department of the State Treasurer Diane Dean (919) 814-3875 corebanking2@nctreasurer.com |
Assistance with setting up or modifying a template in the Core Banking System (CB$) |
| Settlement/Bank Accounts | Department of the State Treasurer Daria Dale (919) 814-3905 daria.dale@nctreasurer.com |
N/A |
| Cash Management System | OSC Support Services (919)-707-0795 NCFS Inquiry |
N/A |
| Merchant Cards | N/A | N/A |
| Local Units of Govts. & STMS | STMS Account Manager as Assigned |
Local units of govt. deal directly with STMS, except for enrollment and contract issues. |
| Enrollment | Enrollment Form | N/A |
| Operational | Contact SECP | N/A |
| Wells Fargo Commercial Electronic Office (CEO) | Department of the State Treasurer Sandra Smith (919) 814-3873 dst.ceoadmin@nctreasurer.com |
Applies if the Department of the State Treasurer serves as the Administrator |
| Wells Fargo Commercial Electronic Office (CEO) | Wells Fargo CEO Technical Support (800) 289-3557 |
Applies if the Department of the State Treasurer serves as the Administrator |
| ClientLine Setup | Enrollment Form | N/A |
| MyClientLine/EIDS Admin | ClientLine/EIDS Customer Support Services (800) 285-3978 |
STMS provides all User Admin functions (e.g., password resets) |
| POS Terminals Ordering | Order Form | N/A |
| POS Terminal Setup, Operations and Supplies | STMS Technical Support Services (800) 654-8819 |
N/A |
| PCI Security Compliance | N/A | N/A |
| Coalfire Compliance | Coalfire Navis Support 650-597-4510 servicedesk@coalfiresystems.com Coalfire Scan Support 650-597-4510 scandesk@coalfiresystems.com |
Current enrolled participants of Coalfire |
| VigiTrust | VigiOneSupport vgione@vigitrust.com |
PCI SAQ Provider |
| American Express Cards | SRG Operations - Government (877) 692-6373, Option #3 |
Operational questions |
| PayPoint Support | 800-337-1222 PaySupport@FirstData.com |
Help Desk |